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Application of Lean Six Sigma in the Contact Center Industry

The Philippine Business Process Outsourcing (BPO) industry has flourished for the past two decades and has become one of the biggest job providers in the country. It has held its position as the top BPO service provider in the world for a number of years. In order to keep this position, companies must continually seek efficiency and cost saving initiatives to keep their competitive advantage. Applying lean six sigma methodology to current business challenges has shown positive results for a local call center and replicating this to other organisations could be the golden ticket. Click here to download our case study on the application of lean six sigma in the contact center.